Assistance abroad
It is recommended that travellers purchase a travel insurance policy that includes a 24-hour emergency assistance service to help them access care and coordinate payment. Be sureto have your insurance company’s phone number with you at all times.
It is also recommended that you sign up for the “Registration of Canadians Abroad” service. This is a free service that allows the Government of Canada to notify you in case ofan emergency abroad or at home. The service also enables you to receive important information before or during a natural disaster or civil unrest. For more information, visit theGovernment of Canada website at:travel.gc.ca/travelling/registration.
The Canadian Government has several offices abroad that can provide you with various services when faced with a medical emergency, including:
- Providing you with names of doctors and health care facilities.
- Visiting you in the hospital and providing translation/interpretation services.
- Arranging for a medical evacuation if you require treatment that is not available in the area (note: costs for this service will not be covered by the government but areusually covered by your travel insurance).
If you need any help while travelling, contact:
Emergency services
- In case of an emergency, dial 911.
- The Angeles Verdes is a highway patrol service that provides free assistance on all major toll highways from 8 a.m. to 6 p.m.
- You can download the App on your mobile device.
- In case of an emergency, you can also dial 078 or 800 006 8839 (toll-free in Mexico) to reach them.
Consular services
Mexico City - Embassy of Canada- Calle Schiller No. 529, Colonia Polanco, 11580 México, D.F., México
- +52 55-5724-7900
- +52 55-5724-7943
- mxicocs@international.gc.ca
Acapulco - Consular Agency of Canada- Pasaje Diana, Avenida Costera Miguel Alemán 121, L-16, Fracc. Magallanes, 39670 Acapulco, Guerrero, México
- +52 55-5724-9794
- +52 744-484-1306
- aplco@international.gc.ca
Cabo San Lucas - Consular Agency of Canada- Carretera Transpeninsular Km. 0.5, Local 82, Col. El Tezal, 23454 Cabo San Lucas, Baja California Sur, México
- +52 55-5724-9797
- +52 624-142-4262
- lcabo@international.gc.ca
Cancún - Consular Agency of Canada- Centro Empresarial, Oficina E7, Blvd. Kukulcan Km. 12, Zona Hotelera, 77500 Cancún, Quintana Roo, México
- +52 55-5724-9795
- cncun@international.gc.ca
Guadalajara - Consulate of Canada- World Trade Center, Av. Mariano Otero 1249, Torre Pacifico Piso 8, Col. Rinconada del Bosque, 44530 Guadalajara, Jalisco, México
- +52 33-1818-4200
- +52 33-1818-4210
- gjara@international.gc.ca
Mazatlán - Consular Agency of Canada- Centro Comercial La Marina Business and Life, Blvd. Marina Mazatlán 2302, Office 41, Col. Marina Mazatlán, 82103 Mazatlán, Sinaloa, Mexico
- +52 55-5724-9798
- +52 669-914-6655
- mztln@international.gc.ca
Monterrey - Consulate General of Canada- Torre Gomez Morin 955, Ave. Gomez Morin No. 955, Suite 404, Col. Montebello, 66279 San Pedro Garza Garcia, Nuevo Léon, México
- +52 81-2088-3200/3201
- +52 81-2088-3230
- mntry@international.gc.ca
Playa Del Carmen - Consular Agency of Canada- Plaza Paraíso Caribe, Modulo C, Planta 2, Oficina C21 - 24, Av. 10 Sur entre Calle 3 y 5 Sur, M-35, Lote 1, Colonia Centro, 77710 Playa del Carmen, Quintana Roo, México
- +52 55-5724-9796
- +52 984-803-2665
- crmen@international.gc.ca
Puerto Vallarta - Consular Agency of Canada- Plaza Peninsula, Local Sub F, Boulevard Francisco Medina Ascencio 2485, Zona Hotelera Norte, 48300 Puerto Vallarta, Jalisco, México
- +52 55-5724-9799
- pvrta@international.gc.ca
Tijuana - Honorary consul of Canada- Germán Gedovius No.10411-101, Condominio del Parque, Zona Río, 22010 Tijuana, Baja California Norte, México
- 664-684-0301
- tjuna@international.gc.ca
Make sure that your passport is valid for the entire duration of your stay. Several countries also require travelers’ passports to be valid up to six months beyond the expectedreturn date.